FAQ

Yes! We can custom design any storage needs throughout your home including garages and sheds. You can either upload your dimensions here or call our design team at 1-910-795-0234 and they will help create that perfectly organized storage system you've been looking for. We are also here to assist in any way on closets or organizer systems you have already purchased.

Our closet organizers are produced using furniture quality TFL panels. Our standard size panels are 3/4" thick with an extremely durable wear layer. They are produced in a process that thermally fuses the wear layer to the panel. We can custom build our products from multiple additional thicknesses, sub straights and materials. Contact us t discus your project requirements.

Our standard closet organizers are 14" deep. We can customize the depth of any closet system up to 24" deep. Please call us to discuss your closet organizer size needs.

100% All of our closet organizer systems are fully adjustable within the uprights. For example you could remove a drawer from a 24" upright and relocate it to any other 24" upright. The same would be true with shelves, rods and any of the other closet accessories we sell.

Absolutely! You can either order individual components from our store. For custom parts please call 1-910-795-0234 and speak with a member of our design team about your specific needs.

Currently we only install within a radius of 60 miles from Wilmington, NC.

Shipping is FREE for all orders over $2000.00. All other orders will be quoted once order is received.

Most orders ship within 7 days. Due to the COVID-19 crisis, shipment timelines may be extended. Thank you for your patience and understanding. We recommend contacting your Closet Design Group designer for more information. If you wish to receive your order at a later date, you can choose during checkout to have it shipped up to 30 days after your order date. Please note that the date you will see on your screen, or the date given to you by your designer, is the ESTIMATED shipping date from our warehouse, not the delivery date. Delivery dates vary due to geography and local conditions. We are not responsible for delivery dates. Again, please consult with your designer or call 910-795-0234 for more information.

Orders are shipped via standard ground service (Monday-Friday) by UPS or Closet Design Group preferred freight carrier depending on the size and weight of the items ordered. The shipping method for your order will be noted in the checkout page. If you live in an urban area and reside in a high-rise building, please call you Closet Design Group designer directly or customer service at 910-795-0234 before submitting your online order to confirm the proper delivery method for your home.

We use a robust packaging system and pack orders by like sizes and components to ensure your storage system solution arrives safe and sound. Boxes are clearly labeled for easy installation. Most orders are shipped on pallets.

Yes, it will. We currently use two methods of localized delivery, UPS and freight carriers. In the case of UPS, you will be sent tracking information after the project leaves our plant, and deliveries are dropped shipped to your home. This means UPS will show up at the delivery address you provide us on a day and time that is beyond our control. Other than during instances of major weather conditions, (delivery conditions determined by UPS or the local freight company), both UPS and freight companies deliver during periods of inclement weather. Our freight delivery service (used for larger orders) will call you and coordinate a delivery time that works for both you and the freight company. They will require a signature from someone older than 18 years of age when delivery is accomplished (Covid regulations vary across the country, some carriers may not require a signature). Closet Design Group is not responsible for damage to orders caused by inclement weather, so we ask that you prepare accordingly for the estimated day of delivery. Thank you for understanding.

Sorry, but expedited shipping is not available at this time.

No, we do not accept or ship any orders to addresses (commercial or residential) outside the contiguous United States. Due to documentation restrictions, we do not contract with freight forwarding companies at this time.